We Mainly Sell the Autel Products to USA, United Kingdom, Ireland, France, Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Norway, Iceland, Denmark, Sweden, Finland, Italy, Spain, Portugal, Greece, Slovenia.

All orders will be shipped from the nearest warehouse to customers by DHL, FedEx, UPS, USPS, DPD, or Royal Mail according your address. Following is the location where our warehouse located at and estimate develiry date for reference.

Your Address Shipping     Ship from Warehouse       Estimated
United States                           US                                     5-7 Days
Europe                                    Germany                            5-7 Days
United Kingdom                       UK                                     5-7 Days
Other Countries                       HongKong                         10-20 Days

Order Processing Time
All our order are processed and shipped out within 1-2 days (excluding weekends and holidays).

After the order is shipped out and received by the carrier, we will update you by email with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24-48 hours for the tracking information to update.

Shipping Address Change
If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

International Shipping Duties & Taxes
- For international order. If the items don't ship from your local warehouse in your country/ region, you, the customer, will be responsible for the import duty, We will declared the same value of order, which may cause Import Duty from your side. For more details of the Import Tax, please visit Import Duty

Returns, Refunds, and Exchanges
We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a return shipping address and ship all the items back to us for a refund in their original package.

For more details of the return policy, please visit our Return Policy