For any other warranty claims, customers are responsible for shipping costs. Please contact our customer service center for the service shipping address by emailing to firstname.lastname@example.org or calling by +86 18128842750.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold by autelglobal.store are covered by an extensive warranty, starting from the date of purchase.
Warranty claims for product defects expire one year after purchase. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or a one-year warranty claim request period, whichever is longer.
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: extreme temperatures, operating devices improperly)