Order Receive
RECEIPT
If your order is more than 300USD, you need to do the following things when you sign the receipt, no matter if the goods are broken.
Take a picture of the package including the label of the Express.
Remark the date of receipt.
Open the box to check all items well. And take photos for them or small videos.
Keep it.
The package is broken when you receive it, you need to do the above things and send the email with your order number to our email(support@autelglobal.store) immediately, and feedback the broken information to the delivery person.
You need feedback on this information no more than 3days after you receive the goods. If you didn’t take pictures before opening the box, including the above 4 points, we will have no evidence to claim compensation for Express.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchange & Return & Refund
If the package is broken on the way, we will contact Express, and follow up with the compensation claim. At the same time, we will communicate with you about the situation. If broken, we will exchange a new one for you or refund the money to you.
Besides, we accept Autel Official exchange, return, refund terms. For the relative terms, please check the page following.
Our store will not accept other situations beyond the above situations.
Exchange/Return/Refund Operation Time: 7-9work days after the confirmed email.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@autelglobal.store
Exchanges
We only replace items if they are defective or damaged.
RETURNS
To return your product, you should mail your product to 1508-1509, Building 11, Tianan Yungu Industrial Park Phase II (Lot 02-08), Gangtou Community, Bantian Sub-District, Shenzhen, Guangdong, China, Shenzhen, GD, 518000, China.
Contact:Chrissy.wu Mobile phone:0086 13794486325
For the above-approved situations, we will be responsible for paying shipping costs for returning or exchanging your item.
If for some special situation, we agree together to return goods not because they were broken on the way or defective or damaged.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty-Drones
If problems are happening in the using period, Autel offers the whole 1year warranty. Please reference as below :
https://www.autelrobotics.com/page/policy.html
Warranty-Autel Automotive
https://www.autel.com/c/www/support/3105.jhtml
Customs Returned
If the goods already arrived at the local country customs, due to the client not paying for the customs duties, the goods were arranged back to China. We will not arrange to ship out again for the goods unless the client makes payment again for the new one.
